Refund Policy

Automatic credit refunds

Credits are automatically returned to your balance whenever we can't deliver what a credit is meant to pay for — for example, if a website analysis fails or is interrupted, or if a cached result (already analysed within the last 30 days) is used instead of a fresh one. You never keep a spent credit for something we couldn't complete.

Subscription payments

Pro plan subscriptions are billed monthly in advance. If you believe you were charged in error, contact us within 14 days of the charge and we'll review it. Partial-month refunds are not provided for mid-cycle cancellations — you retain access for the rest of the period you already paid for.

Credit top-up packs

One-time credit pack purchases are generally non-refundable once credits have been added to your balance, except where required by law or where credits were not delivered due to a system error on our part.

How to request a refund

Contact us via our Contact page with your account email and the charge in question, and we'll respond within 1 business day.